We are looking for a highly organised and detail-oriented Senior Administrator to join our Coffee Division and play a vital role in supporting our Coffee Category Manager. This is more than an administration role. You’ll become an integral part of a growing and ambitious team that is passionate about delivering exceptional service to our customers. Through accurate reporting, strong process management and proactive customer support, you’ll help demonstrate the transparency, honesty and professionalism that underpin our customer partnerships. Working closely with both internal teams and key customer stakeholders, you’ll help ensure our coffee operations run smoothly while supporting business growth and customer satisfaction.

Key Responsibilities

• Support the Coffee Category Manager with day-to-day account management activities and administrative tasks.
• Act as a professional and reliable point of contact for customers, providing clear and timely communication.
• Prepare and coordinate quarterly business review packs, gathering, collating and presenting relevant information.
• Utilise CAFM systems to monitor service delivery performance and coordinate actions with internal stakeholders.
• Support customer relationship development, including occasional corporate hospitality.
• Analyse and interpret service and performance data, helping to create meaningful reports and insights.
• Work closely with operational, commercial and support teams to ensure customer expectations and service commitments are consistently achieved.
• Maintain accurate records and ensure high standards of data quality and process compliance.
• Identify opportunities to improve processes and support the ongoing development of the Coffee Division.

About You

We’re looking for someone who thrives on organisation, enjoys working with data and processes and takes pride in delivering a first-class customer experience. You will have:

• Extensive experience in an administrative, customer-facing or service focused role.
• Previous account management support experience (desirable but not essential).
• Confidence working with systems, data and reporting tools.
• A willingness to learn CAFM systems and develop knowledge of operational performance management.
• Strong Microsoft Office skills, particularly Excel, PowerPoint and Outlook.

Company Information

Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows: 

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 390 employees have the advantage of working in state-of-the-art working environments:

• New Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development
Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

This is a fantastic opportunity to become a key member of a growing Coffee Division where your contribution will make a real difference. You’ll work alongside experienced professionals, gain exposure to account management and customer engagement and play an important role in supporting the continued growth of the business.

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• Holiday allowance of 24 days per year plus bank holidays
• Regular staff ‘treats’ for employees and their families