We are looking for a proactive and detail-oriented Customer Quotes & Claims Administrator to join our team.

In this role, you will be responsible for preparing customer quotations, processing revenue claims, maintaining accurate records, and ensuring all submissions are completed accurately and within required timescales. You will work closely with customers, engineers, and internal departments to support the efficient delivery of services and maximise revenue recovery.

This is an excellent opportunity for someone with strong administrative skills who enjoys working with data, managing multiple tasks, and contributing to the success of a busy service operation.

Key Responsibilities

• Prepare and issue customer quotations accurately and promptly.
• Process revenue claims in accordance with customer and contractual requirements.
• Review documentation to ensure claims are complete, accurate, and submitted within deadlines.
• Liaise with customers regarding quotations, purchase orders, and supporting information.
• Work closely with operational teams to obtain information required for quotations and claims.
• Track and monitor the status of submitted claims and quotations.
• Investigate and resolve claim queries, rejections, and discrepancies.
• Support invoicing and other administrative activities within the department.
• Identify opportunities to improve processes and increase revenue recovery.

About You

We are looking for someone who:

• Has previous administration experience, preferably within a service, engineering, finance, or commercial environment.
• Possesses excellent attention to detail and accuracy.
• Is highly organised and able to prioritise multiple tasks.
• Has strong communication and customer service skills.
• Is confident working with figures and financial information.
• Has excellent IT skills, including Microsoft Office applications, particularly Excel.
• Can work independently while also being an effective member of a team.
• Has a proactive approach to problem-solving and process improvement.

• Experience preparing quotations or estimates.

• Experience processing claims, invoices, or financial transactions.
• Knowledge of ERP, CRM, or service management systems.
• Experience working in an engineering, manufacturing, or service environment.

Company Information

Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows: 

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 390 employees have the advantage of working in state-of-the-art working environments:

• New Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development
Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 24 Days holiday allowance plus bank holidays
• Regular staff ‘treats’ for employees and their families